Refund policy
Last Updated: October 2, 2026
At FixoraStore, we want you to have a smooth shopping experience. If there is an issue with your order, we’re here to help.
1. Return Eligibility
You may request a return within 7 days of receiving your order if:
- You received the wrong product.
- The product arrived damaged or defective.
- The product is significantly different from what was ordered.
To be eligible for a return, the product must be unused, unwashed, and in its original packaging, wherever applicable.
2. Damaged or Wrong Product
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.
Please provide:
- Your order number
- Clear photos of the product
- Photos/videos showing the issue
- Packaging photos, if applicable
We will review the request and provide the appropriate solution.
3. Non-Returnable Items
Returns may not be accepted for products that:
- Have been used, washed, altered, or damaged after delivery.
- Are missing their original packaging or accessories, where applicable.
- Are returned after the applicable return period.
Certain products may have different return conditions, which will be mentioned on the product page.
4. Refunds
Once the returned product is received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be processed to the original payment method, where applicable. The time taken for the amount to appear in your account may depend on your payment provider or bank.
5. Order Cancellation
Cancellation requests should be made as soon as possible after placing an order.
Once an order has been shipped, cancellation may no longer be possible. In such cases, please follow the applicable return process.
6. RTO / Undelivered Orders
An order that is returned to us because it could not be delivered, including cases where the customer was unavailable or refused/failed to accept the package, may be treated as an RTO (Return to Origin).
Any applicable shipping, return-shipping, or other charges will be handled according to the order's terms and applicable law.
7. How to Request a Return
To request a return, please contact our customer support with:
Order Number:
Reason for Return:
Photos/Videos (if applicable):
Our support team will review your request and guide you through the next steps.
8. Contact Us
For return or refund-related questions, please contact us through the customer support details provided on our website.
FixoraStore reserves the right to review each return request individually and determine eligibility according to this policy and applicable consumer-protection laws.